Terms & Conditions

Questions

If you have any queries about the accommodation, the harbour facilities, or the local area please do not hesitate to contact us. We are here to help you choose the right accommodation for your holiday and we are happy to answer any questions you may have.

Booking procedure

When you have made your choice of holiday home and dates please contact us to discuss availability. A provisional reservation can be made immediately and held whilst you confirm your plans. When you are ready to confirm your booking, we will request a 50% deposit payable by bank debit or credit card over the phone or by cheque by post made payable to Mylor Yacht Harbour Holding Company Ltd. We do not accept other methods of payment. The balance will be due one calendar month before commencement. In the case of a booking being made less than one month before arrival, the booking will be payable in full at the time of booking. Payment of the 50% deposit or of the account in full constitutes a confirmed booking.

The booking contract

The contract is between the guest named on the booking form (the Guest) and Mylor Yacht Harbour Holding Company Ltd (the Company). The person named on the booking form certifies that he or she agrees to these Terms and Conditions on behalf of all persons using the accommodation and accepts full liability for all monies payable and responsibility for all damages and breakages incurred during the contracted period.

Cancellation

We strongly recommend that you take out holiday cancellation insurance as you will be liable for all monies payable once your booking has been confirmed (see BOOKING PROCEDURE above). We suggest cancellation insurance with particular reference to the confirmed booked dates of your holiday as we regret we will not accept alternative dates for your booking once your booking has been confirmed. All efforts will be made to obtain replacement bookings but this cannot be guaranteed. A 20% cancellation advertising and administration fee will be payable if a replacement booking is obtained. If no replacement booking is obtained the booking must be paid in full.

Additional cleaning, breakages and damage

We do not require any cleaning or dilapidation deposits as security. We ask our guests to respect the accommodation and contents and to leave these in a clean and tidy condition. We ask that guests report any damages or breakages to us as they occur to enable us to make repairs / replacements for their own comfort and safety. We do not as policy charge for small accidental loss (e.g. wine glass or similar) but Mylor Yacht Harbour Holding Company Ltd reserves the right to recover larger losses at cost in consultation with the Guest as per the BOOKING CONTRACT above.

Final payment

Once the booking is received and accepted you are liable for payment of the balance of rent which is due in full one month prior to the date of arrival. In the event of non-payment the property may be relet. We do not send reminders – the balance due date is on the Booking Confirmation.

Method of payment

Payments may be made by credit card or debit card by phone. Please do not email your card details for your own security. Alternatively we will accept cheques by post made payable to Mylor Yacht Harbour Holding Company Ltd.

Guests obligations

The Guests agree:

a) To take good care of the property and leave it in a clean and tidy condition, ready to prepare for the next guests;
b) To pay for any losses or damages to property, caused by the Guest or a member of their party;
c) Not to cause an annoyance or become a nuisance to occupants of adjoining premises;
d) Not to exceed the total number of people stipulated in the property description;
e) To observe all terms and conditions pertaining to pets (see below);
f) To refrain from smoking within the units
g) To only accommodate the number of dogs agreed in advance with the Company and only in a pet friendly property.

Arrivals and departures

Some of the properties change over on Thursday, and some on Friday. Please refer to the details for each individual accommodation for changeover information. Occupancy commences at 3pm on the date of arrival and the premises must be vacated by 10am on the date of departure.

Complaints and breakages

All complaints and breakages must be notified to the harbour office during your stay so that an investigation and prompt remedial action can be taken. Complaints raised after your departure do not offer us a chance to provide a solution.

Non-availability of property

If for any reason beyond Mylor Yacht Harbour's control the property is not available on the date booked (owing to fire damage for example), the Guest will be offered either replacement booking of same size accommodation if available, or a full refund of monies paid. No further claims will be accepted.

Dogs

Horatio, Effingham, and Kingsmoor are designated dog friendly accommodation. Grenville will accept seeing eye dogs only. Non-designated apartments do not accept dogs. The apartments do not accept any other species of pet other than dog. The maximum number of dogs housed in any one accommodation will be two according to the discretion of the Company dependant upon breed and size of accommodation. There is a £25 rent payable per dog per week in addition to the published accommodation fee. Dogs must never be left unattended in the accommodation or allowed to roam on the Mylor Yacht Harbour site. Nor are dogs allowed on the furniture or in the bedrooms. Local kennels are available for Guests with more than two dogs or for guests staying in any property which does not accept dogs. Please note that you will be fully responsible for costs incurred for any damage to furniture and fittings caused by your pet. Please note the company cannot accept any responsibility for your pets’ safety.

Central heating, electricity and water

Essential services (electricity, heating and water) are included in the fees.

VAT

VAT is charged at the standard rate and is included in the charges shown on our price list.

Linen

Linen is changed between occupancies and fresh sets are delivered weekly for stays over one week. Bath sheets and hand towels are also provided but are not to be taken to the beach or out of the units. Don’t forget to bring your own beach towels.

Short breaks

Stays of less than one week are available for a minimum of 3 nights. From 3 January 2008 short breaks will be available on set days at rates to be published. For short breaks before January 2008 please call for pricing and availability.

Car parking

Guests will be given sufficient passes to cover each car in the party for the duration of the occupancy. Car parking is provided in the harbour site car parks. There are no dedicated parking spaces allocated to the properties, and you may park anywhere within the designated parking areas. During peak demand periods this may be further from the property.

Trailer parking

Guests bringing boats by road will be entitled to free boat trailer parking for the duration of their stay in the accommodation. Space afloat in the marina or on the moorings is not included and will be charged at the rate current in our SERVICES AND CHARGES brochure.